Terms And Conditions Of Use

These are our terms and conditions. Please read them with care.
 

TERMS AND CONDITIONS

Guarantees
All products we sell are guaranteed against faulty materials or workmanship for one year from date of delivery or collection.
Guarantees do not cover misuse. Proof of purchase is required.
 
The Order
The quantity and description of the goods you have ordered are set out in your customer order / order confirmation e-mail. Please check these details are correct. It is the order confirmation that forms our contract with you. If you are uncertain about the details on the order confirmation please contact us for help.
 
Note that photographs are illustrations of the product and may not be an exact match. They do not form part of the contract.
 
4'0 / 4'6 / 5'0 Divan bed Drawers : When ordering a double 2 drawer divan the drawers will both be in the footend unless requested otherwise. Please send an email with your order if you would like them both on the same side
 
Dimensions
If a dimension is important to you for access or for how you will use a product please phone or e mail us so we can confirm the exact dimensions.
 
Dimensions on our web site or our catalogues are not part of our contract with you.
  
Delivery
A delivery service is offered to the outside door of your delivery address. If a 2 man delivery service has been requested, at your instruction and at the discretion of the delivery driver the goods may be taken into the property. The manoeuvre must be safe with no risk of damage to the goods or your property.
 
We do not accept liability for loss or damage, negligence excepted, that may arise to the goods or to your property as a consequence of those arrangements.
 
Please make sure your order confirmation shows a complete and correct delivery address and arrangements are in place to get access on the day of delivery. Otherwise a re-delivery charge will be incurred.
 
Shop Cancellation and Refund Policy
Orders placed in store can be cancelled with a full refund if the cancellation is made within 24 hours of placing your order and the goods have not been delivered or collected. After 24 hours the cancellation fee is 20%.
 
Internet 7 Day Refund Guarantee
It is hard to know what you are going to get when you haven't actually seen what you are buying.
 
So if you have ordered your goods online we offer an enhanced 7 day no quibble cancellation and refund guarantee. For up to 7 days after you have received your goods, you can cancel, for any reason, and receive a full refund excluding any delivery charge.
Goods should be returned in original condition and in their original packaging.
 
The 7 day refund guarantee does not apply to made to measure or bespoke orders.
 
Returns and Refund Procedure
You must notify us in writing or by email that you wish to return your goods. The goods must be returned to us with their original packaging. They should be unused, unassembled, and be in good condition. If products are damaged / used we will make appropriate charges not exceeding the cost of the goods.
 
You can either return the goods yourself or we can arrange collection. If you want us to collect the goods we require the same access arrangements as the original delivery. The collection fee is 50.